If You Receive Support
Frequently Asked Questions
Effective February 7, 2012, the Kansas Payment Center discontinued the use of paper checks and began sending all payments electronically.
Your choices are a NOW VISA Debit Card (Debit Card Information (the NOW card)), or direct deposit into your checking or savings account (Direct Deposit Information).
If you have not yet enrolled in direct deposit or debit card, you will be automatically enrolled in the NOW VISA Debit Card when your next payment is received and the payment will be deposited into that account.
Does the KPC charge a fee?
You are not charged any additional fees because your support is processed through the KPC.
If you have a support case with a District Court Trustee or with DCF’s Child Support
Services Program (CSS), the fees those offices charge for their services are
deducted before a support payment is sent to you. They are not KPC fees.
Court Trustee fees are shown on the KPC payment history—if you have questions about
a Court Trustee fee, please contact that office. Click here for contact information.
The DCF CSS Program deducts all CSS fees before they send us money that
will be paid to you, so CSS fees do not show on the KPC payment history. If you
have questions about a CSS fee, please contact the CSS Child Support Call Center at
1-888-757-2445 (TTY for the hearing impaired, 1-888-688-1666).
If you sign up for the KPC NOW card and use any NOW card service that requires a
fee, that fee will be subtracted from your card balance. NOW card fees are always
shown on your NOW card account statement, which you may review online or by telephone
at no cost. Click here
for more information about the KPC NOW card and NOW card fees.
What is a DCF Person Number?
When the DCF CSS Program has a case, a unique “DCF Person Number” is assigned by DCF
to every person. The DCF Person Number identifier is used instead of Social Security Numbers which helps prevent identity theft.
Can I find out if the KPC has received money or is sending me money?
Yes, the information is available 24 hours a day. Click here for information about calling the KPC, or click
the Payment Records link at the left side of this screen to view a payment history
How do I report a lost or stolen KPC check?
To report a lost or stolen check and ask for a replacement, you may fill out and
mail in a Lost/Stolen Affidavit form. You may
call the KPC, or click
here for a printable Lost/Stolen Affidavit Form.
Can I pick up my checks or debit card in person?
No. All KPC NOW cards (debit cards) are mailed, whether they are new or replacement
Who can enforce my support order when payments aren’t made?
The KPC only processes support payments that it receives; it does not establish
or enforce support orders. If a District Court Trustee, the Kansas Child Support
Services Program, or a private attorney has helped you in the past, they can
answer questions about enforcing the order or about changing the amount of the order.
Click here for links and contacts about enforcement.
My support was sent to DCF, but I should have received the payment. Who do I contact?
Please call the Child Support Call Center at 1-888-757-2445 (TTY for the hearing
impaired: 1-888-688-1666) Monday through Friday, from 7 a.m. to 7 p.m. Central Time
(except state holidays).